Loyalty Rewards Scheme


A Little Something Just for You!

We love that you like shopping with us, and we really hope your little ones love our products too.
As a little thank you, we are thrilled to reward your custom through our loyalty scheme.

Our Loyalty Scheme is designed to be simple, easy to use, and best of all you can do what you like with the points you earn. Spend them or save them - the choice is yours!

You don't need to fill out forms to enter our scheme. And there's no need to print off vouchers or enter fiddly little codes either! Just log into your account, shop as normal and you'll be shown how many points your shopping has gained during checkout.

Next time you shop, and with a qualifying points balance, you'll be able to redeem points and save some money off your shopping.

Simple!

If you prefer to, you can save your points up and use them for a special purchase. Perhaps for your little one's birthday or Christmas, or for an extra special gift ... just because they are who they are!

GAINING & USING POINTS

  • Loyalty points are allocated once you complete an order. The number of points you will gain is clealy shown in the order total during checkout.
  • You do not need to register in advance to join our loyalty scheme, but remember to log in to gain points before you complete your order.
  • Your loyalty points activity can be seen via your normal account on our website.
  • Your Loyalty Points do not expire. You do not have to use them within a certain timescale.
  • Your Loyalty Points can be redeemed against any of our items on our website - you can use your Loyalty Points for what you require.
  • You can check your Loyalty Points balance at any time by logging into your account.
  • Once you have chosen to redeem your points, you then checkout as normal. You don't need to enter codes or do anything else differently.

THE LEGAL STUFF

  • Points cannot be exchanged for cash or vouchers
  • The Loyalty Scheme is not open to trade, wholesale or other supported accounts.
  • Points are not awarded for purchases which include the redemption of a gift voucher, whether in part or in full.
  • Points will be deducted from your balance following the cancellation or part refund (on a pro rata basis) of an order. Points activity can be viewed via your account area.
  • The Hay Experts reserves he right to withdraw the scheme at any time; any accrued points cannot be exchanged for cash or vouchers.
  • The Hay Experts reserve the right to amend the reward or redemption rates at any time, and without prior notice or remove accounts form the scheme.
  • Contact us if you have any questions or queries via the Contact Us link at the foot of this page.

REDEEMING POINTS

  • Points can only be redeemed on The Hay Experts website.
  • You have the option of redeeming points when you shop with a qualifying points balance
  • Redeeming points is carried out on the Payment Page of the checkout process - click on the Rewards Points text to expand the Reward Point area
  • Click the USE REWARD POINTS button on the right, and your order total is automatically updated.
  • Points do not expire, so they can be saved or redeemed when you prefer.
  • You can redeem your qualifying points against anything in our store - no need to select from a list of 'specially selected goods'. With our scheme, the choice is yours!
  • And remember - make sure you log in to your account before Reward Points can be redeemed!
Redeeming Reward Points