Free Delivery

FREE UK mainland delivery is available on qualifying orders over £39 and under 20kg in weight.

Some exclusions may apply based on product size, weight, destination, or courier restrictions.

Qualification for free delivery is displayed within the pop-out basket. Should your order not qualify for free delivery, any applicable delivery charges will be clearly displayed during checkout.

Orders qualifying for free delivery are usually shipped by Royal Mail 48hr tracked service. If your order is urgent, please opt for the paid Royal Mail 24hr or DPD courier service to ensure it reaches you as quickly as possible.

Scottish Highlands, Islands & Remote Areas

Our delivery partners may apply additional delivery charges to certain remote UK postcodes.

Some products, particularly oversized items such as mxi hay bags, heavy bedding and other larger products, may incur additional carriage charges when being delivered to remote areas of the UK.

All your available delivery options and prices will be displayed at checkout once your postcode has been entered.

Please note, the above postcodes may change without notice as couriers manage their routes. For the most up to date shipping, please add items to your basket and enter your postcode.

If you are unsure whether your postcode falls within a remote delivery area, please contact us before ordering and we'll be happy to help.

International Postal Delivery Duty Paid Service (PDDP)

For selected countries, VAT and duties are collected at checkout and paid to the authorities on your behalf, helping avoid unexpected customs charges on delivery.

As of 1st July 2026, we are able to ship orders under the PDDP scheme to the following countries:

* Luxembourg PDDP shipments are currently limited to goods valued up to €150.

We are unable to ship certain products (including some medicines and hay/forage products) outside of the UK due to licensing or destination-country import restrictions.

Tracking Your Order

All delivery services include tracking.

Once dispatched, you'll receive a shipping confirmation email containing your tracking details.

Our delivery partners all have mobile delivery apps to help you manage your deliveries. These can be accessed from here:

Click here to download the ROYAL MAIL delivery app.

Click here to download the DPD delivery app.

Click here to download the FEDEX delivery app.

Countries Without a Postal Delivery Duty Paid (PDDP) Option

Delivery to countries currently not supporting PDDP is still possible.

Please note that customs duties, tax and handling fees, due when the order enters the destination country, will need to be paid before delivery; these charges are to be paid by the recipient to their local customs office, are delivery-country specific, and totally outside of our control.

If an international order for delivery to a country not covered by PDDP is placed with us, it is the responsibility of the recipient to pay these import duties.

Should any goods returned to us as a result of duties unpaid, the cost of shipping will be excluded from any refund that may be due.

We are unable to ship certain products (including some medicines and hay/forage products) outside of the UK due to licensing or destination-country import restrictions.