Creating & Managing Your Wishlist or Gift Registry FAQs
Whether you're creating a Rescue Wishlist or a Friends & Family Gift Registry, we're here to make the process as simple as possible.
Rescue Wishlist FAQs
How do I create a Rescue Wishlist?
Setting up a Rescue Wishlist is quick and easy. Simply complete the registration form and add the products you'd like supporters to purchase for your rescue. Your wishlist can be updated at any time as your needs change.
Do you verify rescue organisations?
Yes. We review all rescue applications before approving them to help ensure that registered rescues are genuine organisations supporting animal welfare.
Will my delivery address be visible to the public?
By default yes. If preferred, your delivery address can be kept hidden from public view. Please contact us during setup and we'll ensure your address remains private by providing you with a bespoke wishlist address unique to your organisation.
How will I know when items have been purchased?
You'll receive notifications when supporters purchase items from your wishlist, helping you keep track of gifts and donations received.
How are purchased items managed?
Rescue wishlists are usually open-ended (i.e without a specific end date or event), so item quantities are not limited.
You'll receive notifications when items are purchased and can update your wishlist at any time by adding new products, removing items or changing priorities as your rescue's needs evolve.
If you plan to ask for supporter donations for a specific case or event, a separate wishlist can be created.
Can I see which items have been purchased?
Yes. As a wishlist organiser, you'll be able to view purchased items within your wishlist management area, helping you keep track of donations received.
Can supporters easily access and share our wishlist?
Yes. Every Rescue Wishlist is provided with:
- A unique shareable web link
- A QR code for instant access
- A dedicated wishlist page that can be shared on social media, websites, newsletters and fundraising materials
Do supporters earn loyalty points on Wishlist Orders?
Yes. Supporters receive double loyalty points on purchases made through a Rescue Wishlist.
They may choose to se these for their own orders, use them for future donations, or donate them also - the choice is theirs!
Can I update my wishlist after it has been created?
Absolutely. You can add, remove or change items whenever required to reflect your rescue's current needs.
Friends & Family Gift Registry FAQs
How do I create a Gift Registry?
Creating a Gift Registry is simple. Add the products you'd like to receive and share your registry with friends and family using your unique link or QR code.
Are Gift Registries publicly visible?
No. Friends & Family Gift Registries are private by default and are only accessible to people you choose to share them with.
How do I share my registry?
Every registry includes:
- A unique shareable link
- A QR code for easy access from mobile devices
These can be shared by email, text message, social media or printed invitations.
How are purchased items managed?
To help prevent duplicate gifts, items purchased from your registry are automatically marked as purchased and hidden from other gift buyers.
You can continue to manage your registry throughout the gifting period by adding or removing items as required.
Can I see which items have been purchased?
Yes. Registry organisers can view purchased items within their registry management area, making it easy to monitor gifts that have been bought.
Will I be notified when gifts are purchased?
Yes. We'll notify you when items have been purchased from your registry.
Can I update my registry after it has been created?
Yes. You can add, remove or rearrange items at any time before gifts are purchased.
What occasions can I create a registry for?
Our Gift Registries are perfect for:
- Birthdays / Gotcha Days
- Christmas
- Weddings (aka pet partnerships!)
- Anniversaries
- New Arrivals
- New home
And any other special occasion worth celebrating!
Terms & Conditions
Registry Organiser Terms
To ensure the successful operation of the gift registry, and to safeguard our customers, by creating a registry, registry owners agree to the following:
- All information provided must be accurate, complete and kept up to date.
- Rescue Wishlists must represent genuine animal rescue organisations, sanctuaries or welfare groups.
- We reserve the right to request additional details or documentation to verify the identity or legitimacy of any registry organiser.
- Friends & Family Gift Registries must be created for legitimate personal gifting purposes.
- We reserve the right to review, suspend, refuse or remove any wishlist, registry or individual item at our sole discretion if we believe it contains inappropriate content, misleading information, unlawful activity, offensive material, or is otherwise inconsistent with the intended purpose of the service.
- We may remove or amend listings that contain inaccurate information, unavailable products, duplicate entries or content that could negatively impact customers or supporters.
- Purchased items may be automatically marked as fulfilled or removed from public view to help prevent duplicate purchases.
The Hay Experts accepts no responsibility for information provided by registry organisers and reserves the right to correct obvious errors where necessary. - Product availability, pricing and promotions are subject to change without notice.
- Loyalty points are awarded in accordance with our Loyalty Rewards Programme and may be amended, restricted or withdrawn at any time.
- Registry organisers are responsible for ensuring that shared links and QR codes are distributed appropriately and only to intended recipients where privacy is required.
- We reserve the right to amend, suspend or discontinue any aspect of the Rescue Wishlist or Gift Registry programme without prior notice.
If you have any questions about creating or managing your wishlist or registry, our friendly customer service team will be happy to help
If you have any questions about a rescue wishlist, gift delivery or your order, please get in touch and we'll be happy to assist you.