A Rescue Wishlist allows animal rescues and sanctuaries to create a list of products they need for the animals in their care. 

Supporters can purchase items directly from the wishlist, knowing the products are both needed by the rescue, and will be promptly delivered to them.

A rescue registers with The Hay Experts. We verify them and create their wishlist or registry.
Supporters browse the requested items. Items are purchased and sent directly to the rescue.
The rescue receives the products and can put them to immediate use for the animals in their care.

Yes. Every item purchased through a rescue wishlist or registry is shipped directly to the chosen rescue. 

None of the products are sent to the buyer unless separately ordered. 

This is to ensure the rescue receives the donated goods quickly and can put them to immediate use for the animals in their care.

We carry out basic checks before approving registered rescues on our platform. These checks help us verify that the organisation is genuine and actively involved in animal welfare.

We also encourage supporters to learn more about the rescues they choose to support, ensuring they feel confident that the organisation aligns with their own values and animal welfare priorities.

Yes. All purchases are processed through The Hay Experts using the same secure checkout and payment systems as any other order placed on our website.

If a delivery issue arises before dispatch, we'll contact you to discuss the available options. 

Our customer service team is always available to help resolve any concerns.

Yes. If the rescue is not yet registered with us, you can still place an order for them provided you have:

A delivery address, or suitable contact details so we can help ensure the order reaches them.

Absolutely. We welcome recommendations from customers and rescue supporters. 

We'll be happy to contact the rescue and invite them to join our programme.

No. You can support a rescue with as much or as little as you'd like.

Orders are delivered directly to the rescue, sanctuary, foster network, or organisation specified during checkout.

Yes. We'll send order confirmations and tracking information wherever available so you can follow the order's progress.

Tracking information will confirm proof of delivery. If you have any questions about a completed order, our team will be happy to assist.

If an item becomes unavailable, we'll contact you with suitable alternatives or discuss the best way forward.

Yes. During checkout you can add a gift message, allowing the rescue to know who has supported them.

Yes, of course. Please add a note to this effect on your order at checkout, and we will ensure your gift is sent to the recipient anonymously.

No. Gift receipts do not display the amount paid.

Yes. As a thank you for supporting animal welfare, purchases made through rescue wishlists receive double loyalty points.

Absolutely. You can save your points and redeem them against any type of future purchases from The Hay Experts.

Yes. If you'd prefer, you can choose to use your earned rewards to further support participating rescues - please get in touch and our team will be happy to help with this.

Depending on the rescue's needs, wishlists may include:

• Hay and forage
• Rabbit, guinea pig and small animal food
• Bedding
• Treats
• Toys and enrichment products
• Medicines, health and care supplies

Yes. If you know a rescue needs particular products not yet on their wishlist, you can add them to your wishlist order by browsing the website as normal.

Yes. Supporters can purchase individual items independently, making it easy for groups, schools, workplaces, or social communities to help  support a rescue together.

Simply contact The Hay Experts and we'll guide you through the registration process.

No. Registration is free.

Yes. Registered rescues can request updates whenever their needs change - at any time of the day (or night!) via their wishlist account area which is provided once the wishilst has been set up.