Subscribe & Save
Never run out of your pet's favourite essentials. Our Subscribe & Save service makes it easy to receive regular deliveries of food, hay, bedding and other everyday necessities, delivered automatically when you need them.
Whether you're caring for one rabbit or a whole herd of guinea pigs, subscriptions help ensure your pets always have the supplies they need, while giving you complete flexibility and control.
Why Subscribe?
✔ Convenient automatic deliveries
✔ Easy online subscription management
✔ Change, pause or cancel at any time
✔ Never run out of essential supplies
✔ Subscription reminders before each renewal
✔ Exclusive subscriber benefits and offers
How It Works:
Choose your subscription-eligible items.
Select your preferred delivery frequency for each item (they can be different!).
Complete checkout as normal.
We'll automatically process future orders according to your chosen schedule.
You'll receive an email before each renewal, giving you time to review or amend your order.
You can add, delete, delay, pause of skip as you need - at any time!
You Remain in Control
Managing your subscription is simple through your customer subscription portal.
You can:
✔ Change your delivery frequency
✔ Skip an upcoming order
✔ Pause your subscription
✔ Update quantities
✔ Change your delivery address
✔ Update payment details
✔ Cancel your subscription
Subscription Pricing
When you subscribe, you can enjoy the convenience of regular deliveries and an exclusive subscriber discount, helping to ensure your little ones never run short of their favourite essentials.
Product prices within active subscriptions may increase or decrease over time in line with the current prices displayed on our website. Rest assured, your subscription will always receive a subscriber discount, making it a great-value choice for regular supplies. You'll automatically benefit from any price reductions, and any future price increases will still be subject to your subscriber discount.
Delivery charges for subscription orders are calculated using the shipping rates in effect when each renewal order is processed.
Before every renewal, we'll send you a reminder email so you can review your products, pricing and delivery charges and make any changes you'd like before payment is taken.
Need help?
Check out the FAQs below, covering the key subscription questions. In addition, our friendly team is always happy to help - just get in touch!
FAQs
Take a look at our Subscription FAQs - we're here to help if you still have a query.
General
Is there a minimum subscription term?
No. There is no minimum commitment period. You can pause, skip or cancel your subscription at any time through your subscription account.
Will I receive a reminder before my subscription renews?
Yes. We'll email you before your next subscription order is processed so you have time to review your products, quantities, prices and delivery details.
Can I change how often my order is delivered?
Absolutely. You can adjust your delivery frequency at any time to better match your little ones' needs.
Can I skip a delivery?
Yes. If you still have plenty of food, hay or bedding, simply skip your upcoming delivery from your account.
Can I pause my subscription?
Yes. You can pause and resume your subscription whenever required.
Can I cancel my subscription?
Yes. You can cancel at any time through your subscription portal.
Pricing & Delivery
Will my subscription price always stay the same?
No. Subscription prices are linked to the current selling price of products on our website.
This means prices may increase or decrease over time. Any price changes will be visible before your next order is processed, giving you the opportunity to make changes if you wish.
Subscribing ensures you enjoy the convenience of regular deliveries and an exclusive subscriber discount too!
Why have my subscription prices changed?
Like all retailers, our product costs can change due to supplier pricing, manufacturing costs, transport and energy costs.
To ensure fairness to all customers, subscription orders are processed using the current product prices in place at the time of renewal.
Can prices ever go down?
Absolutely! If the price of a subscription product is reduced on our website, your subscription price will also reduce accordingly.
How are delivery charges calculated?
Delivery charges are based on the shipping rates in effect when your subscription order is processed.
If our standard shipping rates change, your subscription delivery charge may also change.
Products & Frequency
Can I add extra products to my subscription order?
Of course!
Subscribers can add products to upcoming subscription deliveries where available on an ad-hoc basis, or as a long term addition to your subscription.
This can all be managed via your subscription area.
Additional items can be purchased separately through our website at any time.
What happens if my card has expired or other payment issue?
Should an issue arise, we'll notify you and give you the opportunity to update your payment details so we can continue to process your order successfully.
What products are available on subscription?
Subscriptions are typically available on popular regularly-purchased products, including selected foods, hay, bedding and other everyday essentials. Subscription availability is shown on individual product pages.
I need a subscription frequency not covered. Can you help?
Of course! Tell us your subscription needs and we can add your desired frequency.
What happens if something is out of stock?
We do everything possible to maintain supply, but sadly working with natural products means that sometimes there are harvest issues, logistics delays and unforeseen hiccups!
We'll let you know by email before your subscription is processed if your delivery will be missing anything. This gives you the opportunity to add an alternative for this order, or all future orders, if you wish to.
Do get in touch if you'd like help with amending your subscription.
If you do not make any changes, we'll ship your subscription as normal, minus the out of stock item.
Once back in stock, your next subscription will be shipped in full as normal.