Yes, of course! We'd be happy to speak with you, and our phone number is 01189 099 066 (or +44 1189 099 066 if outside the UK).

Our office is open from 9am to 4.30pm, Monday to Friday excluding public holidays.

If phone after the office has closed, do leave a message and we'll happily call you back once the office re-opens.

Goodness - how frustrating! Worry not, we're here to help.

Please get in touch by your preferred method with details of your issue and we'll assist you as quickly as possible.

We accept payment by debit/credit card (Visa, Mastercard, AMEX), PayPal, PayPal Pay in 3.

Payment can also be made via Apple Pay, Google Pay and Shop.

If you have any queries on this, please get in touch, details at the foot of this page.

We accept payment by debit/credit card (Visa, Mastercard, AMEX), PayPal, PayPal Pay in 3.

Payment can also be made via Apple Pay, Google Pay and Shop.

If you have any queries on this, please get in touch, details at the foot of this page.

Once your order has been successfully placed, we will send an email to confirm your order.

If you do not receive an order within 10 minutes of placing your order, please check your spam folder for our order confirmation email.

Please get in touch if you have not received a confirmation email and will be able to assist you.

All our contact details are at the foot of this page.

For the most up to date shipping and delivery information, please refer to our Delivery Information page.

This link can also be found at the foot of every page for your convenience.

We offer delivery by post or courier, with next day and weekend opotions too.

If you require something in a hurry, or have any further queries please get in touch, and we can advise the best options for your needs.

Hello! Yes, we do ship internationally - please refer to our Delivery Information page where you will find all the current international shipping options.

We ship to both the EU and rest of the world too.

We are happy to offer duty paid options to a growing list of countries within the EU, and the current list is available from our Delivery Information page - link above or at the foot of this page.

Please note we are unable to ship certain products to certain countries that restrict the import of, for example agricultural, food or medicinal products. If a product is not available for you to buy, it is likely a restricted import by your customs authority - please contact them regarding permitted imports if you have any queries on this.

Oh, yikes!!

If something has gone wrong, please get in touch as soon as possible - we'll do all we can to resolve any issues for you!

All our contact details are at the foot of this page.

First, rest assured, we are here to help.

Please take some photos showing the damage to the outer packaging and any damaged goods, and check the contents against the enclosed packing slip.

We also request that nothing be thrown away at this stage - we may need additional photos or physical evidence if a claim against the carrier is required.

Make a note of anything that has been damaged or is missing.

Once you have this information, please get in touch at your earliest opportunity.

We will then discuss how best to resolve this with you.

Please take some photos showing the damage or fault and get in touch.

If the product is edible, please include any batch or reference number - this is very important as it helps us provide a replacement from an alternative batch where required, discuss a possible batch issue with the manufacturer and quarantine stock where relevant.

If you're not sure what or where the batch number is, please simply take a photo of both front and back of the pack (and side as needed!) so we can find it for you.

Please note the batch reference is NOT the barcode.

Once we have this information, we will be able to discuss the best options in order to resolve the issue for you.

Please contact us in the first instance so we may be able to discuss the best course of action for you.