Natural Products for Rabbits and Other Small Animals

Delivery Information

Dispatch & Delivery - Rates from just £2.95!

We know how important it is to get your goodies to you efficiently and cost effectively too; our delivery rates start from just £2.95 for orders upto 2kg, and a range of delivery options ensures we can meet your own particular rerquirements.

Orders can be dispatched by post (1st or 2nd class, parcels upto 2kg), or by courier. A Saturday delivery service is also available to the mainland uk.

We always aim to dispatch your order within 24 hours (week days), though this may be a little longer during busy periods.

If you have an urgent requirement - such as needing medicines quickly - please contact us by phone / email / website contact. We will do all we physically can to dispatch your order right away, and can advise on the best shipping method to meet your needs.


 
Deliveries Within the UK

Deliveries start from just £2.95 for orders upto 2kg, and details are below:


Service / Delivery Timescale Rates / Parcel Weights
 
 2nd Class Post - typically 3-5 days from dispatch  £2.95 - parcels upto 2kg
  


1st Class Post - typically 1-3 days from dispatch


 £1.45 - small packets such as cards, magazines etc
 £3.45 - parcels upto 1kg
 £5.60 - parcels upto 2kg
 
 Courier - Next Working Day from dispatch - Mainland UK  £4.99 - for parcels upto 29kg
 
 Courier - Saturday Service (order by Noon, Friday) - Mainland UK  £12.99 - for parcels upto 29kg
 
 
Note: Our Courier rates are fixed for orders up to 29kg, so you can shop without worry of that dreaded, and often hidden, "Bulky Item" surcharge!

For rates to the Highlands and Islands, please use the shopping cart shipping estimator for a exact rate to your address.


Delivery Estimate - Available in Your Shopping Cart Now

If you've looking for an idea of the delivery cost of your order, the simplest and quickest way is via our Shipping Estimator in your Shopping Cart.

Once you've added the items you need to your cart, click on Your Shopping Bag (top right of screen), and enter your delivery location details where prompted, and then click View Options. All the available delivery options and prices will then be displayed. Don't worry - you can add or amend items in your cart and re-check your delivery options as many times as you like. You can even do this without having to create an account first; it really is quick and simple!

If you have any queries, do get in touch!

 
Delivery By Courier

For orders being dispatched by courier, we offer a choice of courier, and this is available during checkout. If no preference has been made, we will dispatch your order by any of the couriers available to us in order to get your parcel delivered to you as quickly as possible.

Our couriers will leave parcels in a designated place; please advise us when you order via the order comments box during checkout. This place must be safe and dry, or with a neighbour etc. Couriers will only follow our instruction to ensure your parcel is delivered safely, and without delay.

If you require delivery on a certain day of the week, please select delivery by courier, and advise which day you prefer; please allow three days' notice in order we may accomodate your specific requirements, even during busy times.

Should any product be unavailable at the time of delivery we may part dispatch your order, or advise and suggest an alternative/item refund if appropriate. We will never just add in an alternate item without checking with you first!

All our couriers offer a comprehensive service throughout the UK, with most deliveries being on the next day after dispatch. Some highlands and islands deliveries will be on a two day service, and you will be advised of the exact delivery date of your order once we have dispatched it. Please contact us if you are not sure of the service level to your area.



Please Note:

If you request a parcel to be left in a designated location, your parcel is left at your own liability. If the goods are damaged or stolen from the place you specify then The Hay Experts Ltd or courier accepts no responsibility for this loss or damage. Please ensure any safe place you specify is both safe and dry.

The Hay Experts Ltd cannot accept liabiilty for any damage or loss as a result of vague or non-specifc delivery instructions being provided; it is your responsibility to provide specific delivery instructions to ensure the courier leaves your parcel exactly where you require it to be left.

Our couriers will be able to provide proof of delivery, via GPS positioning as well as location photograph or signature.

If your parcels have been damaged in any way, please sign as damaged with the courier and then contact us. This should be done as soon as possible, and within 24 hours of delivery. Please ensure you have photographic evidence too as this will speed up any claim with the courier for transport damage.

If you are not available at the time of delivery (and no delivery instructions have been given to the courier so the parcel cannot be left), you will be given a number of redelivery options depending on the courier being used. All our couriers will automatically attempt a redelivery on the next working day (Monday - Friday) if the first is unsuccessful. You will be contacted by email, text or be given a card through your letterbox for redelivery options.

DPDLocal also offer a delivery to a local shop option, and this will be available if you select DPDLocal as your preferred courier (see DPDLocal for further details on this Pickup service); parcels sent via DPDLocal will automatically be taken to a participating local store should the second re-delivery fail and no further instructions be provided.

Please re-arrange delivery/collection as soon as possible; any parcel not rescheduled for re-delivery within 48 hours of the first delivery failure will be returned to us and may be subject to a re-delivery fee.

If you use the DPDLocal local shop Pickup service, please note that you will be required to provide proof of ID, including photo ID (such as a drivers license, passport etc).

 

Saturday Service
 
We provide a Saturday delivery service for your convenience. Sadly our couriers charge a premium for this and this is outside of our control. A saturday delivery option can be selected during the checkout process as normal - again, we strongly recommend you provide us delivery instructions so the courier can leave your delivery in case you are out, as the courier cannot leave the parcel without our written permission.

Please note the Saturday delivery service covers mainland UK Only. Please contact us if you are unsure if your delivery address is suitable for a Saturday delivery.

If you require a Saturday delivery, your order must be placed on our website before noon on the Friday before (unless the Friday is a Bank Holiday, in which case it needs to be in by noon on the Thursday before).


International Dispatch - Europe

We are able to dispatch throughout Europe. please use the shipping estimator available within the shopping cart area for an accurate shipping rate to your destination. 

Most orders will be dispatched by international carrier, though some lightweight orders can also be dispatched by post; all available delivery options are available to view via the Shipping Estimator in Your Shopping Cart (see Delivery Estimate, above).

Whilst most international postal items can be delivered reasonably quickly depending on your location, we have no control over timescales and delivery by post can, on occasions, take more than a week. Because of speed and safety of delivery, we do recommend dispatch by international carrier. This will ensure you get your goodies as quickly as possible.

Please note the carrier requires a telephone number for you in case of a delivery query. We are unable to ship into Europe via international carrier without a telephone number for you.

Once your order is dispatched, we will provide a tracking link for you to monitor the progress of your delivery if you have requested delivery by international carrier.

 

Products

Our range of products have been tried and tested by our own little ones (the real Hay Experts!), and all come with their seal of approval. If you have any queries or concerns about an item, please refer to our Returns Information page.

If you are unable to find a particular product, do contact us, and if we do not already stock it then we will source if for you if at all possible.

 

Packaging

Our priority for packaging is to ensure your order is delivered to you in optimal condition and free from damage. We also want to ensure our impact on the environment is as low as possible so will always re-use or use recyclable packaging material where possible.

If we send your order out in a re-used box, please do not worry - we ensure the contents are safe and sound. After all, it's what is inside that counts!

 

The Environment

We have done all we can to minimise our impact on the environment. In addition to using recyled or recyclable packaging material our website is secured on a carbon neutral server.