Delivery Information
We aim to provide a fast, reliable delivery both within the UK and internationally. All available services include tracking, allowing you to monitor your parcel from dispatch through to delivery.If you have any queries or questions not covered, please get in touch and we'll be happy to help!
What can we help you with?
UK Delivery
We offer Royal Mail Tracked 24, Royal Mail Tracked 48, DPD, FedEx and Parcelforce services.
Orders are normally dispatched on the same working day when placed before our dispatch cut-off time.
Free Delivery
FREE UK mainland delivery is available on qualifying orders over £39 and under 20kg in weight.
Some exclusions may apply based on product size, weight, destination, or courier restrictions.
Qualification for free delivery is displayed within the pop-out basket. Should your order not qualify for free delivery, any applicable delivery charges will be clearly displayed during checkout.
Orders qualifying for free delivery are usually shipped by Royal Mail 48hr tracked service. If your order is urgent, please opt for the paid Royal Mail 24hr or DPD courier service to ensure it reaches you as quickly as possible.
EU Delivery (PDDP)
For selected countries, VAT and duties are collected at checkout, helping avoid unexpected customs charges on delivery.
- Austria
- Bulgaria
- Cyprus
- Denmark
- Estonia
- Finland
- France
- Germany
- Ireland
- Italy
- Luxembourg
- Malta
- Netherlands
- Norway
- Portugal
- Slovakia
- Spain
- Sweden
- Switzerland
EU Countries Without PDDP
Delivery may still be available, however customs duties, VAT and handling fees may be payable before delivery.
- Belgium
- Croatia
- Czechia
- Greece
- Hungary
- Latvia
- Lithuania
- Poland
- Romania
- Slovenia
Rest of World
We ship to selected international destinations worldwide.
Where PDDP is unavailable, import taxes, duties and local handling fees may be charged by customs authorities before delivery.
Tracking Your Order
All delivery services include tracking.
Once dispatched, you'll receive a shipping confirmation email containing your tracking details.
If you need assistance, please contact us on 01189 099 066 or email hello@thehayexperts.co.uk.