The Hay Experts

Excellent service and product. Many thanks for the prompt delivery and smooth transaction.

Chinchillas love it

Great shopping experience made easy. Love this little company. Staff exceptional and always on hand for queries. Ria loves the products available too and not to expensive on my wallet. No open wallet surgery required here!!

I couldn't recommend this company more. I have 2 rabbits, and while the female is an absolute angel, happily munching on any hay I offer, my male bunny is the most fussy and spoiled brat when it comes to hay - instead of eating it, he plays with it - which lead us to having 3 dental procedures in a span of a little bit over a year. During that time I have tried everything, multiple types of premium hay, basic and unappealing store bought hay, ordered all hay samples I could get my hands on - nothing was good enough for this boy! So after the last procedure I was on a hay hunt again and I found The Hay Experts. I immediately ordered the samples which arrived shortly after placing an order. I opened the box and was a bit confused regarding the packaging, it was a bit difficult to open as it was folded in a strange way, but I thought "hey, that's great, very neatly packaged, very secure, 5*". The smell and quality of the samples were great. I offered some hay to the bunnies... Success! My boy, sweet, spoiled boy, only 4 days after the dental procedure, still on pain meds, inhaling the hay like it was the best treat he's ever had. I was absolutely flabbergasted and ready to place the order for the full sized bag, but... I didn't know what to order, as I didn't see any labels. So, confused again, I've left a message in the chat box on the website, asking for advice, knowing that I will not get immediate answer as it was Friday evening. I was ready to wait until at least Monday. And here comes Lisa, my saviour from customer support. E-mail from her was in my inbox on Saturday morning. She told me which hay is which, sent a list with links so I didn't have to search for them myself, gave me advise regarding the best hay for dental bunnies and offered further help if any was needed - my issue was resolved in the span of 30 minutes. Few days later Lisa followed up with another e-mail after consulting with the colleague, just to ensure I have all accurate information. She also advised that the reason why I don't see the labels might be that I opened the box from the other side... Was she right? Of course she was! In all the rush and excitement I opened the box at the bottom, didn't notice the label marking the opening side, and embarrassed myself... Not in Lisa's eyes, though! She ensured me that it was not the first time and there's nothing to be embarrassed about, asked about my bunny and was fantastic again. This was by far the best customer support I've received ever, from any company I dealt with. So this evening I placed the order for 2 bags of hay. Of course my spoiled boy had to pick the most expensive one... But, if I have to decide between spending £30 on 2kg of hay, or £500 on another dental procedure - it's the easiest decision ever. If your bunny is not as fussy as mine, you will find much more affordable options on the website - there's great selection there and I'm sure everyone will find something to fit the preferences and the budget. This is one of the situations when the company name is 100% accurate - they truly are The Hay Experts, with brilliant products and even better customer support. I do recommend starting with the sample box to see which one will work best for your little ones - just make sure to open it the right way! :)

These are the best hay samples I've seen so far. I did order samples from different stores in the past and my fussy rabbit did not want to eat any of them. Instead of eating hay, he plays with it. I tried everything and nothing was ever good enough for him. So after his 3rd dental procedure I was searching again, found these samples and ordered them as my last hope. I was shocked to see that he was munching on this hay like it was the best thing he's ever tasted. If you have a rabbit that does not want to eat hay - do not hesitate and order this taster box.

My vet recommended these as one of my bunnies had bladder sludge

These are great as a healthy treat

I like that you get several things in this pack it's a great buy it's good to mix things up and see what my bunny fancies trying

I like to mix this with her nuggets or even as enrichment in an old toilet roll tube

My bunnyloves this as a topping on her nuggets. Infacy she won't eat her nuggets until she has her topping on.

My bunny's favourite thing in the world she would have this for every meal.

My go to online shop for everything bunny related. The products are always very good quality and the delivery is super quick

Always have a bag of this (or the Plantain). Bunnies absolutely love it. Use in their hay and as a treat. It smells beautifully fresh and the leaves are large and green. There is a bit of dust at the bottom of the bag, but that’s to be expected with a dried product. Just wish it came in a paper bag.

Rabbits and guinea pigs love it, it’s a regular purchase.

Great product . Bunnies refused to use though.
Great price too nearly double onAmazon.