Deliveries Within the UK
Rest assured, we'll prepare and dispatch your order as quickly as possible. Do get in touch if you have any urgent delivery requirements, and we'll do our best to help you.
A FREE DELIVERY option is available for orders over £60 (mainland UK, see below) and this is typically a 2-3 day service.
Other delivery options start from just £2.99, and full details are below.
|Service / Delivery Timescale||Rates||Weights|
|2nd Class Post
Approx. 3-5 days from dispatch
|From £1.45 (cards)
to £2.99 (box)
|Max 2kg packed weight|
|1st Class Post
Approx. 2-3 days from dispatch
|From £3.45 (1kg)
to £5.60 (box)
|Max 2kg packed weight|
Usually next day from dispatch
|Premium Next Day
Order by 11am for next day (Mon-Fri only)
Order by noon, Friday
Additional Information: Our Courier rates are fixed for orders up to 28kg, so you can shop without worry!
For rates to the Highlands and Islands, please use the shopping cart shipping estimator for a exact rate to your address.
Our free delivery offer is open to mainland UK, on orders over £60, and to a maximum weight of 20kg. This does exclude bulky items due to courier restrictions - please contact us with any queries on this.
Deliveries Outside the UK
We also ship overseas, including Europe, US, Canada and Singapore. Please see our Delivery Information page for further details on this, or use the shipping estimator within the shopping cart for rates to specific countries.
We want you and your little ones to be happy with your purchase. If you’re not and would like to return or exchange an item, or have found an item missing or faulty or damaged on delivery, please contact us in the first instance.
We ask that any damaged or missing items be brought to our attention within 48 hours of delivery so that we can raise this with the courier/postal service.
In order to raise any quality issues promptly with manufacaturers on your behalf, we will ask for batch numbers, photos, details of the issue and in some instances, a sample.
You are entitled to a full refund or exchange if you request one in writing within 7 working days of delivery. We will refund once the goods are returned to us in resalable condition.
This refund excludes the cost of returning the item to us, and should anything be returned in a damaged condition, we reserve the right to cover the retrieve the cost of the damage from your refund - so please ensure anything being returned to us is thoroughly and securley packed for transport. Too much packaging is much better than not enough!! If the item is over £30, we recommend returning by tracked and insured means.
Please note, this refund policy excludes medicines, part used, bespoke items (customised or those brought in just for you), products damaged through use or products returned without their sealed original packaging.
Please ensure you include your name, address, telephone number, email and order number when you return anything to us, and your name, address and order number in any correspondence with us so that we can help you as quickly as possible.
Be assured we are here to help, and strive tirelessly for happy customers – two or four legged – so please do get in touch if you have a problem or concern.